Privacy Policy

At iCustomizeIt, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order with us.

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1. Information We Collect

We collect the following types of information when you use our website or services:

a) Personal Information

• Full name

• Email address

• Shipping and billing address

• Phone number

• Payment details (processed securely via third-party payment providers)

b) Order Details

• Product type, design, and customization details

• Order history and preferences

c) Technical Information

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and time spent on the website

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2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders

• Provide customer service and support

• Send order confirmations and shipping updates

• Improve our website and services

• Send promotional emails (only if you opt in)

• Prevent fraudulent transactions and ensure website security

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3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only with:

• Shipping providers to deliver your order

• Payment processors (e.g., Shopify Payments, PayPal) to complete transactions

• Service providers who help us operate our business (e.g., IT and marketing support)

• Authorities, if required by law or to protect our legal rights

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4. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Enhance user experience

• Remember your preferences

• Analyze website traffic and performance

You can disable cookies in your browser settings, but some features may not work as intended.

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5. Data Retention

We retain your personal data for as long as necessary to:

• Fulfill your order

• Comply with legal obligations

• Resolve disputes

• Enforce our policies

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6. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or outdated information

• Request deletion of your data (where applicable)

• Withdraw consent for marketing emails at any time

To make any of these requests, please email us at info@icustomizeit.ca.

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7. Security

We take appropriate security measures to protect your data from unauthorized access, misuse, or disclosure. All payment transactions are encrypted and handled through secure platforms.

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8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

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9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.